Refund Policy

1. Free plan

Every new Centrack account starts on the Free plan at no cost — up to 20 students, 1 branch. No credit card is required. The Free plan is available forever; you only pay when you upgrade to a paid plan (Growth, Pro, or Scale).

2. Monthly subscriptions

Centrack is billed monthly. You can cancel at any time. Cancellation takes effect at the end of your current billing period — you will continue to have access until then.

3. Refund eligibility

• Within 7 days of first payment: Full refund, no questions asked. Contact support within 7 days of your first subscription payment.
• After 7 days: No refund for the current billing period, but you can cancel to prevent future charges.
• Accidental double charge: Full refund of the duplicate charge.
• Service outage (24+ hours): Pro-rated credit toward your next billing period.

4. How to request a refund

Email support@centrack.app with:

• Your organization name
• The email address on your account
• The reason for the refund request

Refunds are processed within 5-7 business days to the original payment method.

5. Plan changes

If you upgrade your plan mid-cycle, you are charged the prorated difference immediately. If you downgrade, the change takes effect at the next billing cycle — no refund for the current cycle, but the lower rate applies going forward.

6. Account closure

When you close your account, your data is retained for 30 days to allow for export. After 30 days, all data is permanently deleted. Closing your account does not automatically trigger a refund — see refund eligibility above.

7. Contact

Questions about refunds? Contact support@centrack.app.